In compliance with the provisions of Law 34/2002, of July 11, on Information Services and Electronic Commerce, the following information is provided:

1.- GENERAL

1.1. The terms and conditions indicated below regulate the access and use of this Website www.cayolevantadoresort.com (hereinafter the Website), which is operated and through which information society services are provided by the legal entity VIAJES GTI GRUPO TURÍSTICO INTERNACIONAL S.A. (hereinafter, CAYO LEVANTADO RESORT), with CIF A30350714 and registered office at Plaza Mediterráneo, 5 07014 Palma de Mallorca (Balearic Islands). Registered in the commercial register of Palma de Mallorca, volume 2410, folio 67, sheet PM-65088.

1.2. Within the term “Website,” it is understood to include, but not limited to, data, texts, graphics, images, animations, musical creations, videos, sounds, drawings, photographs, trademarks, trade names, domain names, and others included therein, and, in general, all creations, original or not, expressed by any means or medium, tangible or intangible, regardless of whether they are subject to protection according to the current Intellectual Property Law or any other industrial property law.

1.3. Access to the Website implies that the User acquires a series of rights and obligations to ensure the proper enjoyment of the services and content found on it and which CAYO LEVANTADO RESORT makes available to the User free of charge.

1.4. The User is aware that access to and use of the services and content of the site is carried out under their sole and exclusive responsibility.

1.5. The status of “User” is acquired by accessing the Website. The User will use the services and content exclusively for private purposes and/or due to their legal relationship with CAYO LEVANTADO RESORT, excluding any subsequent use with the intent of profit or deriving any benefit, direct or indirect.

1.6. CAYO LEVANTADO RESORT informs the User of the following general conditions of use, which are expressly and fully accepted by the User by the mere fact of accessing the Website and/or viewing the contents or using the services contained on the Website.

If these general conditions were to be replaced in whole or in part, such new general conditions would be understood to be accepted in the same manner as described. However, the Website User must periodically access these general conditions to be aware of the successive versions included here, although it is recommended that the User access them whenever they intend to access or use the services and content of the Website.

In case the User does not accept these general conditions or the specific conditions governing the use of a particular service and/or content intended for Website Users and determined by CAYO LEVANTADO RESORT, the User will refrain from accessing the Website and/or using the services provided.

1.7. CAYO LEVANTADO RESORT may establish as many specific conditions as necessary to regulate the use and/or contracting of specific services offered to Users through the Website. Likewise, through the Website, CAYO LEVANTADO RESORT may enable third entities to advertise or provide their services. In these cases, CAYO LEVANTADO RESORT will not be responsible for establishing the general and specific conditions to be considered in the use, provision, or contracting of these services by third parties and, therefore, cannot be held liable for them.

1.8. The User must establish appropriate technical security measures to avoid unwanted actions on their information system, files, and computer equipment used to access the Internet and, especially, the Website, being aware that the Internet is not completely secure.

2.- PURPOSE OF THE WEBSITE

2.2. CAYO LEVANTADO RESORT is a commercial entity that, through this Website, offers various hotel services, providing free information about its products and tourist services. Likewise, the User can make reservations and contracts for the products and services offered on the Website.

2.3. Generally, the services and content offered through the Website will be available in Spanish, without prejudice to the possibility –at the discretion of CAYO LEVANTADO RESORT– of offering them in other official regional languages, as well as any other language spoken in the European Union.

2.4. CAYO LEVANTADO RESORT may unilaterally and without prior notice modify the provision, configuration, content, and services of the site, as well as its terms of use and access to the services provided, without prejudice to what is provided in the specific conditions governing the use of a particular service and/or content.

The cost of telephone access or other types of expenses for connection to the Website, if any, will be exclusively borne by the User.

3.- RIGHTS AND OBLIGATIONS OF BAHIA PRINCIPE HOTELS & RESORTS

3.2. CAYO LEVANTADO RESORT will not be responsible for damages of any kind caused by services provided by third parties through this page, and in particular, but not limited to, those caused by: (I) non-compliance with the law, morality, or public order; (II) incorporation of viruses or any other computer code, file, or program that may damage, interrupt, or impede the normal functioning of any software, hardware, or telecommunications equipment; (III) infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind; (IV) acts constituting illegal, misleading, or unfair advertising and, in general, constituting unfair competition; (V) lack of truthfulness, accuracy, quality, relevance, and/or currency of the content transmitted, disseminated, stored, received, obtained, made available or accessible; (VI) infringement of rights to honor, personal and family privacy, and the image of persons or, in general, any type of third-party rights; (VII) unsuitability for any kind of purpose and the frustration of expectations generated, or the defects and flaws that may arise in the relationship with third parties; and (VIII) non-compliance, delay in compliance, defective compliance, or termination for any reason of obligations contracted by third parties and contracts made with third parties.

4.- INTELLECTUAL AND INDUSTRIAL PROPERTY

4.2. The trademarks, trade names, or distinctive signs appearing on the Website are the property of CAYO LEVANTADO RESORT or, as the case may be, third parties, and are protected by current industrial property laws.

4.3. The provision of services and publication of content through the Site does not imply, in any case, the transfer, waiver, or transmission, in whole or in part, of the ownership of the corresponding intellectual and industrial property rights by CAYO LEVANTADO RESORT and/or their legitimate third-party holders.

4.4. Under no circumstances may the User make use or utilization of the services and content existing on the Site that is not exclusively personal, except for the exceptions determined in these general conditions of use of this Site or in the specific conditions that CAYO LEVANTADO RESORT may establish to regulate the use of a particular service and/or content offered through the Website.

4.5. No part of this Website may be reproduced, distributed, transmitted, copied, publicly communicated, transformed, in whole or in part, by any system or method, manual, electronic, or mechanical (including photocopying, recording, or any system of information retrieval and storage) through any medium currently known or invented in the future, without the consent of CAYO LEVANTADO RESORT. The use, in any form, of all or part of the content of the Site is subject to the need to request prior authorization from CAYO LEVANTADO RESORT and/or legitimate third-party holders and the acceptance of the corresponding license, if applicable, except as provided for the rights recognized and granted to the User in these general conditions or as determined in the specific conditions that CAYO LEVANTADO RESORT may establish to regulate the use of a particular service and/or content offered through the Website.

5.- COOKIES

CAYO LEVANTADO RESORT may use cookies when a User navigates through the sites and pages of the Website. Such cookies will be used by CAYO LEVANTADO RESORT under the conditions and for the purposes described in its Cookies Policy.

6.- DURATION

6.2. The fact that CAYO LEVANTADO RESORT does not require compliance with any of the conditions established in these general conditions or, as the case may be, specific conditions governing the use of a particular service and/or content intended for Website Users at any given time cannot be interpreted by the User as a waiver to demand their subsequent compliance.

These general conditions are governed by Spanish law.

7.- CAYO LEVANTADO RESORT expressly declares its waiver to submit to the transport arbitration courts for any matter arising from the existence of this contract. The consumer has the option to use the European Union's online dispute resolution platform, accessible through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

8.- JURISDICTION

The parties, with express and unequivocal waiver of their own jurisdiction, submit for the resolution of any disputes or controversies that may arise from the use, services, and/or products contained in this website to the Courts and Tribunals of Palma de Mallorca (Capital).

The website https://www.cayolevantadoresort.com and the services derived from it are marketed through the company VIAJES GTI GRUPO TURÍSTICO INTERNACIONAL, S.A. (hereinafter CAYO LEVANTADO RESORT).

The user declares that they are of legal age (i.e., at least 18 years old) and have the legal capacity to contract the products and services offered on the CAYO LEVANTADO RESORT website in accordance with these general conditions, which they fully understand and comprehend. In case of contracting by a minor, CAYO LEVANTADO RESORT will not be responsible, and the minor, parents, or guardians must assume the costs that this may incur. All information provided by the user to access and use this website is true, accurate, and complete. The user is obliged to keep it updated for CAYO LEVANTADO RESORT. The user commits to providing correct data, particularly regarding the credit or debit card used, which must be their own, and authorizes CAYO LEVANTADO RESORT to charge for the purchased services. (The purchased services will be reflected on your bank statement as VIAJES GTI).

Travelers are responsible for having all necessary documentation in order, such as passports, visas, etc. In some cases, passports must be valid for at least 6 months. It is recommended to check with authorities the necessary requirements for traveling to the specific destination. Being a baby or child does not exempt from carrying documentation. Some countries require travelers to pay certain fees upon entering or leaving the country. The website www.cayolevantadoresort.com is exclusively for personal use. Modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation for commercial or non-commercial purposes are prohibited. CAYO LEVANTADO RESORT reserves the right to make changes to our website and these general conditions at any time. Please ensure you have read and understood the product clauses and information. It is your responsibility to make sure you have done so. Prices may be revised due to changes in transportation rates and currency exchange rate fluctuations for foreign products or services offered on the CAYO LEVANTADO RESORT website. Tickets issued will be in electronic ticket format whenever applicable. Any disputes arising from the interpretation or execution of these conditions, as well as the relationship between the user and CAYO LEVANTADO RESORT, will be interpreted under Spanish law. To resolve any discrepancies that may arise in the interpretation of these general conditions or the relationship between the user and CAYO LEVANTADO RESORT, the parties expressly waive any jurisdiction that may apply and submit to the jurisdiction and competence of the courts and tribunals of the city of Palma de Mallorca. CAYO LEVANTADO RESORT expressly renounces submitting to the transport arbitration courts for any issue arising from the existence of this contract. The consumer has the option to use the European Union's online dispute resolution platform, accessible through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

The child rate applies from 2 to 12 years old, considering the child's age on the hotel check-in date.

PRODUCTS The CAYO LEVANTADO RESORT website offers hotel reservation services. If the customer wishes, they can also request transportation services linked to the hotel service.

HOTEL Reservation in advance: 3 business days

Persons not included in the reservation must pay the local rate upon arrival to be included in the reservation.

Cancellation: All cancellations must be processed by contacting our customer service at 900 052 601 or via email at reservations.clr@cayolevantadoresort.com.

Reservations that include 10 or more rooms or 20 or more adults are considered group reservations. For such bookings, please contact groups@cayolevantadoresort.com.

CANCELLATION FEES

Flexible Rate:

Applicable to stays at CAYO LEVANTADO RESORT and transfers:

Cancellation 15 days or more before arrival - Full refund

Cancellation 14 days before arrival - 100% penalty

No-show - 100% penalty

This rate allows payment flexibility:

If the reservation is made 30 days or less before the purchase, 100% must be paid at the time of booking.

If the reservation is made 31 days or more after the purchase, you can choose to pay 100% at the time of booking or 20% at the time of booking and the remaining 80% 20 days before arrival.

Non-Refundable Rate:

Cancellation, modification, or no-show will result in a 100% charge of the reservation amount.

This rate must be paid in full at the time of booking confirmation.

Advance booking via the web must be made 3 business days before the travel date. Bookings can be made 1 day in advance of departure by calling our customer service center (900 052 601).

Cancellation: All cancellations must be processed by contacting our customer service at 900 052 601 or via email at reservations.clr@cayolevantadoresort.com.

Passports, visas, and documentation:

All users, without exception (including children), must carry their personal and family documentation in order, whether it is a passport or DNI, according to the laws of the country or countries being visited. They are responsible for obtaining visas, passports, vaccination certificates, etc., as required for the trip. If a visa is denied by an authority due to specific user reasons, or entry to the country is denied due to missing requirements, or for any defect in the required documentation, or for not being the holder of the same, the organizing agency declines all responsibility for such incidents, and the consumer will bear any resulting expenses. These circumstances will apply the conditions and rules established for voluntary service withdrawal. All users, especially those of non-Spanish nationality, are reminded to ensure that they meet all applicable visa requirements before starting the trip. Minors under 18 must carry a written permit signed by their parents or guardians if they are not traveling with them, as it may be requested by the competent authority.

OFFERS AND PACKAGE TOURS Advance booking via the web must be made 3 business days before the travel date. Bookings can be made 1 day in advance of departure by calling our customer service center (900 052 601). The package tours offered through the CAYO LEVANTADO RESORT website (hotel + transfer) are subject to the provisions of the General Law for the Defense of Consumers and Users, approved by Royal Legislative Decree 1/2007, of November 16, and Law 7/1998 of April 13 on general contracting conditions.

TRANSFERS

Cancellation Fees:

• No cancellation fee if canceled 3 days or more before the transfer date.
• 50% of the amount if canceled 2 days before the transfer date.
• 100% of the amount if canceled within 24 hours before the transfer date or in case of no-show.

PAYMENT METHODS The system provides different payment methods depending on the day the reservation is made in relation to the departure date and the contracted product. Requesting a reservation implies the client's commitment to want the reservation and commit to paying the value of it using the established payment methods detailed below. If there are unconfirmed services (RQ) when making a reservation, the system will charge the total amount by card if only this option is available. If the requested services cannot be confirmed, the corresponding refund of the total amount paid will be made. Accepted payment methods are bank transfer, PayPal payment, and credit card payment. Accepted cards are: VISA, MASTERCARD, and MAESTRO.

Payments: TOTAL PAYMENT BY CREDIT CARD

Remember that it is essential to present the card used for payment, as well as the passport, at the hotel. The hotel reserves the right of admission.

Requesting a reservation implies the client's commitment to authorize the charge on the provided payment card. The total amount of the reservation will be charged. If it is not possible to charge the total amount, we will charge 40% of the total reservation amount as a deposit. In this case, we will contact you to arrange the payment of the remaining 60%.

TOTAL PAYMENT BY TRANSFER (THIS OPTION IS VALID IF THERE ARE MORE THAN 15 DAYS FROM THE DATE OF DEPARTURE OR HOTEL CHECK-IN).

We will hold the reservation with the chosen services confirmed for 2 business days to make a bank transfer to the BBVA Bank account number 0182/4899/11/0200721237, indicating the reservation number in the transfer concept. This number will be printed on the reservation confirmation email you receive once this is formalized. Once the transfer is made, send a copy of it by email to reservations.clr@cayolevantadoresort.com.

20% ADVANCE PAYMENT BY CREDIT CARD (THIS OPTION IS VALID IF THERE ARE MORE THAN 30 DAYS FROM THE DATE OF DEPARTURE OR HOTEL CHECK-IN).

20% of the reservation amount will be charged, and the rest of the amount must be paid before 15 days of the travel date or hotel check-in via bank transfer to the BBVA Bank account number 0182/4899/11/0200721237, indicating the reservation locator in the transfer concept, or by credit card by contacting our customer service center at 900 052 601.

20% ADVANCE PAYMENT BY TRANSFER (THIS OPTION IS VALID IF THERE ARE MORE THAN 30 DAYS FROM THE DATE OF DEPARTURE OR HOTEL CHECK-IN).

We will hold the reservation with the chosen services confirmed for 2 business days to make a bank transfer to the BBVA Bank account number 0182/4899/11/0200721237, indicating the reservation number in the transfer concept. This number will be printed on the reservation confirmation email you receive once this is formalized. The rest of the amount must be paid before 15 days of the travel date or hotel check-in via bank transfer to the above-mentioned account, indicating the reservation number in the transfer concept, or by credit card by contacting our customer service center at 900 052 601.

If it is not possible to charge the card, the client can choose to change the payment method as long as it fits one of the options described above. If it is impossible to choose another payment method due to the dates, the client should contact us by calling 900 052 601 to make a reservation and discuss other payment options.

CONDITIONS APPLICABLE TO PACKAGE TOURS

These general conditions are subject to the provisions of the General Law for the Defense of Consumers and Users, approved by Royal Legislative Decree 1/2007, of November 16, and Law 7/1998 of April 13 on general contracting conditions.

MODIFICATIONS OF THE CONTRACT BEFORE THE START OF THE PACKAGE TOUR

The traveler may transfer the package tour contract to a person who meets all applicable conditions. The transfer must be communicated in advance to CAYO LEVANTADO RESORT in a durable medium, with reasonable notice of at least 7 calendar days before the start of the package tour. The transferor of the contract and the transferee will be jointly and severally liable for the outstanding payment of the agreed price, as well as any commission, surcharge, or other additional costs resulting from the transfer. The organizer or, if applicable, the retailer will inform the transferor about the actual transfer costs.

The price of the package tour has been calculated based on exchange rates, transportation fares, fuel costs, and applicable taxes and fees on the program's edition date or subsequent dates that have been published, if applicable.

Any increase in the aforementioned elements may lead to a revision of the final trip price, strictly to the extent of the aforementioned price variations. The price increase can be made at most 20 calendar days before the start of the package tour. These modifications will be communicated to the traveler clearly and understandably, with a justification for the increase.

If the mentioned price increase exceeds 8% of the total price of the package tour, the traveler may, within 48 hours, accept the proposed change or terminate the contract without paying any penalty. If the traveler does not notify their decision within the indicated period, it will be understood that they opt to terminate the contract without any penalty. In the event of termination by the traveler of the package tour contract, all payments made by the traveler will be refunded within 14 calendar days from the contract termination date. CAYO LEVANTADO RESORT reserves the right to modify prices, itineraries, or included services of stays or circuits listed in the programs at any time due to possible cost variations or unforeseen situations.

When such causes occur, before confirming the services, the traveler may withdraw their request without any penalty or accept the new price. The confirmation of the requested services, unless under special circumstances, will generally be verified within approximately 4 business days.

TERMINATION OF THE PACKAGE TOUR CONTRACT

At any time before the start of the package tour, the traveler may terminate the package tour contract but must pay a penalty to CAYO LEVANTADO RESORT for the following items listed below:

1 – Cancellation fees, if any:

If any of the contracted and canceled services are subject to special economic conditions, such as aircraft charters, special rates, local fairs, etc., the applicable cancellation fees will be applied.

• Optional insurance: this service is non-cancellable and involves 100% of its total amount from the day of its contracting.

2 – Fees based on the advance notice of termination:

• 5% of the total trip if the withdrawal occurs more than 10 days and less than 15 days before the start of the trip;

• 15% more than 2 days and less than 11,

• And 25% within the 2 days before departure.

Cancellation on the same day, or no-show, will not entitle any refund of the amount paid (100% fees).

NOTE: all periods indicated are understood as business days from the departure locality.

In case of abandonment of the establishment before the contracted date, or voluntary non-use by the traveler of any contracted service, CAYO LEVANTADO RESORT will not make any refund.

CAYO LEVANTADO RESORT may cancel the contract and refund the traveler all payments made, but will not be responsible for any additional compensation if:

a) the number of people registered for the package tour is less than the minimum number specified in the contract, and the traveler is notified of the cancellation within the period set therein, which will be no later than:

1. 20 calendar days before the start of the package tour for trips longer than 6 days,

2. 7 calendar days before the start of the package tour for trips between 2 and 6 days,

3. 48 hours before the start of the package tour for trips less than 2 days, or

b) CAYO LEVANTADO RESORT is unable to execute the contract due to unavoidable and extraordinary circumstances, and the traveler is notified of the cancellation without undue delay before the start of the package tour.

EXECUTION OF THE PACKAGE TOUR

CAYO LEVANTADO RESORT undertakes to provide its clients with all contracted services included in the program that originated the package tour contract, with the stipulated conditions and characteristics, all in accordance with the following terms:

If, before the start of the package tour, CAYO LEVANTADO RESORT is forced to substantially modify any of the main characteristics of the travel services, cannot meet any special requirements, or proposes to increase the trip price by more than 8%, the traveler may choose between terminating the contract without any penalty or accepting the proposed change. The traveler must notify their decision to the retailer, or if applicable, the organizer within 3 days after being notified of the modification. If the traveler does not notify their decision within the indicated terms, it will be understood that they opt to terminate the contract without any penalty.

If the transfers/hotel airport assistance, or vice versa, or other similar services included in the program offer are not fulfilled, mainly due to reasons beyond the transfer provider's control and not attributable to the organizer, the organizer will only reimburse the alternative transportation cost used by the client for the trip, upon presentation of the corresponding receipt or invoice.

The traveler must inform the organizer or, if applicable, the retailer, without undue delay, of any lack of conformity observed during the execution of a travel service included in the contract. This communication should preferably be made "on-site" to the CAYO LEVANTADO RESORT representative at the destination as stated in the travel documentation or, if not possible, as soon as possible, in writing or in any other form that provides proof, to CAYO LEVANTADO RESORT and, if applicable, to the service provider.

STANDARD INFORMATION FORM

The combination of travel services offered is a package tour in the sense of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 (EDL 2007/205571).

Therefore, you will benefit from all the EU rights applicable to package tours. CAYO LEVANTADO RESORT will be fully responsible for the proper execution of the package tour as a whole. Additionally, as required by law, CAYO LEVANTADO RESORT is covered by a guarantee to refund your payments and, if transport is included in the package tour, to ensure your repatriation in case of insolvency. Key rights under the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 (EDL 2007/205571):

Travelers will receive all essential information about the package tour before concluding the package tour contract. There will always be at least one business responsible for the correct execution of all travel services included in the contract. Travelers will be provided with an emergency phone number or contact details where they can reach the organizer and, if applicable, the retailer. Travelers may transfer the package tour to another person with reasonable notice and, if applicable, subject to additional costs. The price of the package tour may only be increased if specific costs arise (e.g., fuel prices) and are expressly stipulated in the contract, and in no case within the last 20 days before the start of the package tour. If the price increase exceeds eight percent of the package tour price, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler has the right to a price reduction if the corresponding costs decrease. Travelers may terminate the contract without paying any penalty and obtain a full refund of all payments made if any of the essential elements of the package tour, other than the price, are significantly modified. If the business responsible for the package tour cancels it before it starts, travelers are entitled to a refund of the payments made and, where appropriate, to compensation. In exceptional circumstances, such as serious security problems at the destination that may affect the package tour, travelers may terminate the contract before the package tour starts without paying any penalty. Additionally, travelers may terminate the contract at any time before the start of the package tour by paying an appropriate and justifiable termination fee. If, after the start of the package tour, significant elements cannot be provided, suitable alternative arrangements must be offered to the traveler at no additional cost. Travelers may terminate the contract without paying any penalty if the services are not performed according to the contract, significantly affecting the execution of the package tour, and the organizer or, if applicable, the retailer cannot solve the problem. Travelers also have the right to a price reduction and/or compensation for damages if the travel services are not performed or are improperly performed. The organizer and the retailer must provide assistance to the traveler in case of difficulties. If the organizer or retailer becomes insolvent, refunds will be processed. If the organizer or retailer becomes insolvent after the start of the package tour and the tour includes transportation, the travelers' repatriation will be ensured. CAYO LEVANTADO RESORT has subscribed to an insolvency protection guarantee with Zurich Insurance plc. If services are denied due to CAYO LEVANTADO RESORT's insolvency, travelers can contact this entity or, where appropriate, the competent authority.

www.cayolevantadoresort.com always guarantees the best online price for your hotel reservations.

If after making your reservation on www.cayolevantadoresort.com, you find an identical reservation at a lower price on another website, you can claim the difference back. To request the refund, you must have a reservation on our website and the request must be made within the period from the confirmation of the reservation up to a maximum of 72 hours before check-in.

In the case of "Non-refundable" rates, you can make the request up to 24 hours after the confirmation.

Conditions required to apply the best online price:

The same hotel, for the same room type, same board basis, for the same dates, number of guests, and in the same currency. Data on included taxes. The reservation holder must match the requester. Cases where it does not apply:

Does not apply to other products such as transfers. Rates that are not online, group rates, company rates, negotiated rates, reservations with different cancellation conditions from those established, agent rates, package or combined rates, flash sales, external loyalty programs, rates with applied vouchers, discounts, free night offers, auction website reservations, "on request" reservations, private offers, reservations made through financed payment. To create a request, send us an email to reservations.clr@cayolevantadoresort.com, providing the details:

Reservation locator from cayolevantadoresort.com Link to the offer on another website. A minimum of two screenshots of the offer in the final booking step that meets the conditions mentioned above. You will receive a response to your request within 48 business hours.